Mobile (Android): Troubleshooting guidelines
1. Unable to
receive Incoming calls (Allow push notification): This is a common problem with any Softphone Application that if the Phone
remains idle for some time, the phone gets unregistered and for troubleshooting
the same, we are hereby issuing the belownoted Advanced
configuration which should resolve the problem in most of the Android mobile
phones by following only three simple steps below (NOTE:
Scroll below further for enabling Auto � restart):
1.1.
Go to Home screen of the
Application (ref: Screenshot below)
�
1.2.
Click on SIP account
(ref: Screenshot below)
1.3.
Enable �Allow push notification�
(ref: Screenshot below)
2.
Application not starting with Phone restart
(Enable auto restart): We are hereby issuing the
belownoted Advanced configuration which should resolve
the problem in most of the Android mobile phones by following only three simple
steps below:
2.1.
Go to Home screen of the
Application (ref: Screenshot below)
2.2.
Click on Settings (ref:
Screenshot below)
2.3.
Click on Advanced (ref:
Screenshot below)
2.4.
Scroll down to the bottom
& click Power manager settings (ref: Screenshot below)
2.5.
Locate CONSAM Telecom
Application and enable Autostart (ref: Screenshot
below)
