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Page last updated on 31-JAN-2026 at 01:48 PM IST

This page is about Configuration & Troubleshooting of various devices connected with CONSAM Cloud PABX system which is needed to be referred to by Call center team at CONSAM Telecom

1. IP Phones: Click for guidelines > (Configuration | Troubleshooting | Notified devices)

2. FXS gateways: Yet to come

3. DECT Cordless: Yet to come

4. Mobile (Android): Click for guidelines > (Configuration | Troubleshooting)

5. Mobile (Apple): Yet to come

6. Instruction [CONSAM-CEO], dtd., 20-OCT-2024: Create a CONSAM wits ticket and link the same in all the above points 1 to 5, in order to ensure tracking of changes and active amendment.

While common configuration guidelines are asunder:

1. Device level:

1.1. Password: The password must not be simple but must contain one capital letter, one small letter, one special character, one numeric and must be atleast 12 character in length.

1.2. Audio codec selection: Click to see — (Codec Interpretation in simple | Codec samples available to hear and compare)

1.2.1. Opus (preferred in case of 4G & device compatibility): Every fixed and/or mobile device (i.e., IP Phones, FXS gateways, DECT Cordless, Softphones).

· Due to low bandwidth consumption — See how

· In case of 4G internet availability — See why

· Preferred 4G Internet Service provider — See why

1.2.2. G.722 (preferred in case of Broadband): Every fixed device only (i.e., IP Phones, FXS gateways, DECT Cordless).

· Due to HD voice with little lower Bandwidth consumption compared to traditional Voice codec — See bandwidth comparison

· Because Broadband links are generally stable with low packet loss but may experience variable jitter — See details

1.3. Auto-NAT: Every extension (i.e., IP Phones, FXS gateways, DECT Cordless, Softphones) should be configured on AUTO-NAT.

1.4. Conference Room HD voice codec: Conference room is an integral part of CONSAM cloud pabx system. Accordingly, in case there is any non-HD voice problem reported, the Back-office will Login to the PBX server and select “ultrawideband” under “Profile” under “Application” under “Conference”.

2. Extension level (at server):

2.1. With GSM gateway to handle Inbound and Outbound:

2.1.1. Outbound Caller ID: Blank

2.1.2. Dial format: 0 / 10-digit number

2.2. With SIP gateway to handle Inbound and Outbound:

2.2.1. Outbound Caller ID: JIO SIP number with +91

2.2.2. Dial format: +91 / 10-digit number