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Page last updated on 27-FEB-2025 at 01:51 PM IST

This page is about Configuration & Troubleshooting of various devices connected with CONSAM Cloud PABX system which is needed to be referred to by Call center team at CONSAM Telecom

1. IP Phones: Click for guidelines > (Configuration | Troubleshooting)

2. FXS gateways: Yet to come

3. DECT Cordless: Yet to come

4. Mobile (Android): Click for guidelines > (Configuration | Troubleshooting)

5. Mobile (Apple): Yet to come

6. Instruction [CONSAM-CEO], dtd., 20-OCT-2024: Create a CONSAM wits ticket and link the same in all the above points 1 to 5, in order to ensure tracking of changes and active amendment.

While common configuration guidelines are asunder:

1. Password: The password must not be simple but must contain one capital letter, one small letter, one special character, one numeric and must be atleast 12 character in length.

2. Audio codec selection: Every fixed device (i.e., IP Phones, FXS gateways, DECT Cordless, Softphones) should be configured to use G.722 as preferred/only codec while every mobile device should be configured to use Opus as preferred/only codec due to the reason contained at this link. NOTE: Several VoIP voice codec samples are available at this web-link to hear and compare.

3. Auto-NAT: Every extension (i.e., IP Phones, FXS gateways, DECT Cordless, Softphones) should be configured on AUTO-NAT.

4. Conference Room HD voice codec: Conference room is an integral part of CONSAM cloud pabx system. Accordingly, in case there is any Non- HD voice problem reported, the Back-office will Login to the PBX server and select “ultrawideband” under “Profile” under “Application” under “Conference”.